rainman
Member
I have been trying to give these people time to do what is right but seems like if they are not a business you want todeal with. I oredered from them a caliper with some other products some months ago, and never installed the caliper till a month and a half later. The 1st day in the track the caliper was already leaking through the pistons on the second run and was unable to hold any pressure. I spent more than a week trying to contact them by email and leaving phone messages that they never answered. Once I could get someone on the phone I explained the situation and they told me they had my email (though seems like they never bothered to answer it). They told me on the phone they would email me directions on how to return the caliper so they could send me a replacement or credit to my account. I sent them the caliper and 10 days after they got it there (according to USPS receipt) they hadn´t bothered to give me any feedback or answer. I managed to get someone to answer my email after several days trying on the phone again and they told me I had received my order on time. I told them I wasn´t talking about that order but about the caliper I was asked to return that the records showed they had received. They answered with an email 1 day later telling me that their warehouse told them
¨its not in good condition and certainly cannot be resold. We cannot accept this back for refund. They believe it could have been installed wrong. Looks like you tried to rebuild it and had the pistons in backwards and other issues with it. Let me know if you would like it back otherwise we need to trash it.¨
I never manipulated the caliper and so I mlet them know. Only thing I checked was if it would hold any pressure. The pistons were mounted exactly as I received them and I would never try to fix a product I bought and paid as new. Of course by their email I can also understand they pretended to fix the caliper and sell it as new again. Only thing wrong or different from the condition I received it was a brake pad that actually broke in the 1st run once installed. Not my fault either but I could assume the price of a pad. It is a shame that not only they don´t refund me but they even ask me if I want it back or just thrown away. Obviously I answered I needed it back because it is mine and they havent bothered to answer me. I would call this openly stealing and I´ll do my best to let everyone know Kart Parts Depot is not to be trusted. I am really sorry I decided to buy something from them because my many good suppliers didn´t have that kind of caliper. I bought one like that last summer in Spain and never had any isuue with it so far. With all the good kart shops and business in the US these people are a shame for karting and they sell in several other countries too. Just let you know in case you might have an issue.
¨its not in good condition and certainly cannot be resold. We cannot accept this back for refund. They believe it could have been installed wrong. Looks like you tried to rebuild it and had the pistons in backwards and other issues with it. Let me know if you would like it back otherwise we need to trash it.¨
I never manipulated the caliper and so I mlet them know. Only thing I checked was if it would hold any pressure. The pistons were mounted exactly as I received them and I would never try to fix a product I bought and paid as new. Of course by their email I can also understand they pretended to fix the caliper and sell it as new again. Only thing wrong or different from the condition I received it was a brake pad that actually broke in the 1st run once installed. Not my fault either but I could assume the price of a pad. It is a shame that not only they don´t refund me but they even ask me if I want it back or just thrown away. Obviously I answered I needed it back because it is mine and they havent bothered to answer me. I would call this openly stealing and I´ll do my best to let everyone know Kart Parts Depot is not to be trusted. I am really sorry I decided to buy something from them because my many good suppliers didn´t have that kind of caliper. I bought one like that last summer in Spain and never had any isuue with it so far. With all the good kart shops and business in the US these people are a shame for karting and they sell in several other countries too. Just let you know in case you might have an issue.