Hilarious
Hello Fellow Racers,
Seems to be some confusion about our company which I am happy to assist with. We understand that we cannot please everyone but we certainly try and certainly never intend to do anything that our fellow racers would not appreciate.
Regarding the BBB issue and our return policy. It is noted clearly on our website. We CANNOT accept any parts back which are not in the same condition which we sold them. We have our share of returns in this technical business and the part needs to be able to resell otherwise we will be losing too many parts and too much money.
We answer our phone (888-5785-2132) during normal business hours Monday thru Friday 9am to 5pm. Our live chat is typically on even off hours. We always answer all our emails at
sales@kartpartsdepot.com.
With over 10,000 parts and the best incentives in the industry, we strive to provide the highest levels of service and we hope to provide all of you with excellence service.
Thanks for your attention.
Michael
Hilarious is the nicest adjective to describe this post. I am glad the replies of most people here can clearly see the credit Kart Part Deport deserves and I am sure this post instead of helping this business? is just gonna hurt them more. I am just gonna name facts, not stories or opinions or fake promises.
1-Everytime I tried to contcat this business it took me at least 1 week to get someone on the phone or answer an email, with the exception of the one where I was told they wouldn´t offer a replacement or refund. Most emails or phone messages were not even answered.
2-I returned the par as I got it with the evident signs of having been mounted and a broken pad that broke during my 1st run. I didn´t even blame KPD for the pad but certainly caliper couldn´t hold pressure and leaked. I was suggested trying to work on it, which I didn´t since there was no air in lines and still leaked.
3-If you wouldnt cover any deffective part I wonder why I was asked to return part (by the way, I paid shipping for something that wasn´t my fault).
4-I was asked if I wanted deffective part back or thrown away. I asked to have it back and neither I had part back or have an answer to my request. Today is the 1st time I hear from KPD after that request.
5-You have failed to answer any office that have requested information about this filed complain so far and I have documentation that proves it and I am not the 1st case filed against you. Check BBB, Federal Trade Commission and BB&T/Visa.
6-It is not legal to resell a used part as new after you fix it unless you list the part as a return and state it was fixed. This point I am sure is gonna make many prospective customers think.
7-Other than answer your FAKE statements I have no interest in going back and forward with you since you have shown me how dishonest you are. You still have my money and the part so I paid for something I don't have right now. I already did what I had to do and my purpose posting here is preventing others from having the same experience and making sure those business that handle things properly get their deserved part of business. As I said I just supplied facts.
8-If you don't plan on returning defective parts you'd better find another business, if you can find any at all where you can sell something that doesn't work and still keep customers happy. If you try to use the excuse of delays or time between sending product and reporting deffective part you'd better improve your customer service and answer emails and phone calls in less than a week.
I have nothing else to say. Let everyone here judge this case by the facts I have shared. And by the way, most of us are not your "Fellow Racers".
