Wow, I just found this thread for the first time. I'm really not one to post on here about good or bad information, but I would like to offer my 2 cents this time. In my opinion, as a business, BMI is above average when it comes to the karting world. I live an hour away from there so I may be a little bias. I have spent who knows how many thousands of $ there and only have had a few snafus. I received a fuel tank that leaked, and a motor mount that had some incorrect pieces. Both times I called....they made note of it..and it was eventually made right.... once even 3 months later (I forgot about it). I understand that making the customer happy is the ultimate goal, and the perception of perfection is a requirement to succeed in today's world...but sometimes things don't always go right. Logistical errors happen, and they have always fixed them....the fact that Steve is on here talking to the customers says ALOT. I have had much worse experiences with almost all other kart part distributors. Also keep in mind that not every employee at BMI is a professional kart racer....sometimes if there is confusion, calling and explaining things really helps.
One other thing to note about Steve at BMI.....he has a huge heart for kart racing and kart racers. he spent hundreds of thousands of dollars for the best indoor kart track in prob all of Ohio....and he opens his doors to us crazies a couple times a month.....for almost nothing...to race at his place. The karting world wouldn't be where it is today with out people like Steve.
On a side note......you gotta be one heck of a genius to need something as important as a clutch the next day....I would've ordered it at the fastest shipping rate....then started calling buddies to borrow one.....just my 2 cents